KIDOLIN LLP ("Kidolin", "we", "us", or "our") operates this website and store, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a seamless shopping experience (collectively referred to as the “Services”). Our store is powered by Shopify, which enables us to provide our products and services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our website or otherwise interact with our Services.
By accessing or using our Services, you agree to the terms of this Privacy Policy
Personal Information We Collect
When we refer to “personal information,” we mean any information that identifies or can reasonably be linked to you. This may include:
Contact Information
Your name, billing address, shipping address, email address, and phone number
Payment Information
Credit or debit card details, payment information, transaction details, payment confirmations, and other financial details required to process your orders. Payment data is processed securely through third-party payment providers.
Account Information
Username, password, preferences, and account settings when you create an account on our website.
Order and Transaction Information
Details about the products you view, add to your cart, purchase, return, or exchange, as well as your past transaction history.
Communication Information
Information you provide when contacting us for customer support, inquiries, feedback, or other communication.
Device and Technical Information
Your IP address, browser type, device information, and network connection details when you visit our website.
Usage Information
Information about how you interact with our website, including pages viewed, time spent on pages, and navigation patterns.
How We Collect Personal Information
We collect personal information in the following ways:
Directly from You
When you create an account, place an order, subscribe to newsletters, contact us, or otherwise provide information through our website.
Automatically Through Our Website
Through cookies, analytics tools, and similar technologies that collect data about your interaction with our website.
From Service Providers
Third-party partners such as payment processors, logistics partners, analytics providers, and marketing tools may collect or process certain information on our behalf.
How We Use Your Personal Information
We may use your personal information for the following purposes:
To Provide and Improve Our Services
To process orders, manage accounts, arrange shipping, handle returns or exchanges, and improve the overall shopping experience.
Customer Support
To respond to inquiries, resolve issues, and provide assistance related to your orders or our products.
Marketing and Communication
To send promotional messages, product updates, and marketing communications through email or other channels, where permitted by law.
Security and Fraud Prevention
To protect our website, detect fraudulent activity, and ensure safe transactions.
Legal Compliance
To comply with legal obligations, enforce our policies, and respond to lawful requests from authorities.
Sharing of Personal Information
We may share your personal information with trusted third parties only when necessary, including:
- Shopify, which powers our online store and helps manage the platform.
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Payment service providers for secure transaction processing.
- Shipping and logistics partners for order fulfillment and delivery.
- Technology and analytics providers to help improve website performance.
- Marketing partners to deliver relevant advertisements and promotional content.
We may also disclose information if required by law or in connection with legal proceedings or business transfers.
Relationship with Shopify
Our online store is hosted on Shopify. Shopify collects and processes certain personal information in order to provide and improve the services powering our website. Information you provide may be shared with Shopify and processed in accordance with Shopify’s privacy policies. To learn more, please visit the Shopify Privacy Policy at: https://privacy.shopify.com.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, remember preferences, analyze traffic, and personalize content. You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.
Children's Information
Our Services are not intended for children to use independently, and we do not knowingly collect personal information from minors without parental involvement. If you believe a child has provided us with personal information, please contact us so we can remove the information.
Data Security and Retention
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system can guarantee complete security.
We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
Depending on applicable laws, you may have certain rights regarding your personal information, including:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Request a copy of the personal information we hold about you
- Opt out of marketing communications
To exercise any of these rights, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the revised date.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us at:
KIDOLIN LLP
428, AR Mall, Opp. Panvel Point
Mota Varachha, Surat – 394101
Gujarat, India
Email: care@kidolin.in
